Shipping & Returns 100% Satisfaction Guarantee

Delivery times

Through product detail page messaging, we clearly display the product status, estimated delivery date and return schedule. Time and schedules are always measured in working days, where our working days are between Monday to Friday and do not include Saturdays, Sundays or Public Holidays.

Delivery times are estimates and commence from the date of shipping, and to be used as a guide only and are subject to the acceptance and approval of your order.

Shipping insurance

All items are insured against theft and accidental damage whilst in transit from Echinastone.com to the delivery address.

Echinastone shall not be liable beyond the actual cash value of the goods at the time any loss or damage occurs and the loss or damage shall be ascertained or estimated according to such actual cash value with proper deduction for depreciation, however caused, and shall in no event exceed what it would then cost to replace the same with material of like kind and quality.

Shipping Notifications

You can always review the most current status of your order through your online order tracking facility. Additionally, we will send you an email every time when your order status changes to keep you up to date about the progress.

Once your order leaves our fullfilment facility in Bangkok, Thailand, we'll send you an e-mail message. This will include your order number and a link to the order tracking information.

Delivery information

If your order is being delivered to a business address, please be advised that our carrier will deliver to a mailroom or delivery point and will request a signature from the mailroom supervisor.

If your order is being picked-up in our Bangkok HQ, you should receive an email indicating that your order is ready for pickup and issued a Pickup ID Number. When picking up your order, you or your designee will need to provide a copy of the Pickup ID email and a valid, current government-issued photo ID.

Undeliverable packages

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund including shipping charges.

Please note that we are unable to re-send orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.

If you have decided that you do not want the product after it has been shipped, but before it arrives, DO NOT REFUSE THE POSTAL DELIVERY. If the package is refused you will be liable for brokerage charges and duty incurred upon its return.

Import Duty & Sales Tax

Your order will be dispatched from our fulfillment and manufacturing facility in Thailand, and you may have to pay import, sale taxes and/or customs duties. These, along with any brokerage fees, are separate from your shipping charge and you will be billed directly for them.

Your order will include an invoice, indicating the name, quantity and price of each product and on compliance with international laws, we will state the full value of your order on the shipping label, minus the shipping charges.

Echinastone.com is not responsible for any and all packages detained, impounded, delayed or returned to use by the country’s customs department or clearing/brokerage agencies.

Shipping restrictions

Products with shipping restrictions are noted on the product page. We cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.

These countries are restricted from all shipments: Afghanistan, Antarctica, British Indian Ocean Territory, Bouvet Island, Christmas Islands, Cocos Island, Comoros, Cuba, Falkland Islands, French Southern Territories, Heard & McDonald Islands, Libya, Mayotte, Nauru, Niue, North Korea, Palestinian Territory Occupied, Pitcairn Island, Rwanda, Saint Helena, Sao Tome and Principe, Somalia, South Georgia and the South Sandwich Islands, St. Pierre and Miquelon, Sudan, Svalbard Jan Mayen Island, Syrian Arabic Republic, Tokelau, and Western Sahara.

Maximum order value

We reserve the right, without prior notice, to limit the order quantity on any product and/or refuse service to any customer.

For shipments to Americas, including United States of America, the maximum order value (including shipping charges) is 2,499 USD per shipment.

For shipments to Asia-Pacific, including Australia, the maximum order value (including shipping charges) is 1000 AUD per shipment.

For shipments to Russian Federation, the maximum order value (including shipping charges) is 15,000 RUB per shipment.