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October 11, 2008 .
Home > Help > Shipping & Returns > Undeliverable Packages

Undeliverable packages

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund including shipping charges.

We are unable to re-send orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.

If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us.

If you have decided that you do not want the merchandise after it has been shipped, but before it arrives, DO NOT REFUSE THE POSTAL DELIVERY. If the package is refused you will be liable for brokerage charges and duty incurred upon its return.

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  • Why was my package undeliverable?

    Shipping carrier may deem a package undeliverable for one of the following reasons:

    Incorrect address. If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient.

    Failed delivery attempts. Fedex make three attempts to deliver a package. Our packages will always require a signature and if no one is present to accept the delivery after three attempts, the package will be returned to us.

    Refused by recipient. If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error.


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