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You may return items purchased at Echinastone.com within 15 days
of delivery for a full refund. We will also pay the return shipping cost
if the return is a result of our error.
To return an item or an order, all you have to do is:
- Make sure that you read and understand our Return Policy.
- Sign in to your account, select "View and Manage Orders or Auctions"
and click "Return" on the right of Shipped Orders. Fill the RMA (Return Merchandise Authorization) request form and we will send you a RMA number. Packages without
this number will not be accepted.
- Secure your item and all of the original packing materials, including
packing slip and the gem certificate if appropriate, in a plainly wrapped
cardboard box (the post office has these available if you do not).
- Clearly print your name and address on the outside of the
package in the return area and mail the package by a traceable
carrier such as UPS, USPS, DHL or Federal Express to:
China Stone Co.,Ltd.
DBA: Echinastone.com
Jewelry Trade Center,
45th Floor, 919/523 Silom Road, Bangrak
Bangkok, 10500
Thailand
Please be careful: you should not write jewelry, gemstones, gems, sapphires,
emeralds, ruby, colour gems, credit card, credit card number, diamonds or other
luxury-related words anywhere on the package, as this invites possible theft
of the package.
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