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.  Echinastone.com offers precious and semi-precious loose genuine gemstones in calibrated and  free form sizes faceted using advanced fully automated cutting technology.  Also, precision machine-cut sapphires and rubies featuring perfect symmetry.
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Home > Help > Shipping & Returns > Availability Guide

Items availability guide

The availability of an item refers to the length of time it takes before the item is available for us to send to you. For example, if an item is in the fulfillment centre it will have 24-hour availability. In other cases, we may have to receive the item from the bank or sale office, so it will take longer for you to receive it.

  • Usually ships within 24 hours
    This is the estimated time it will take to pack it and prepare it for dispatch. The Echinastone.com on-line inventory database is current and most displayed items are available and can usually be shipped within 24 hours.
  • Other specific length of time (eg: 3-4 days)
    This item is available but not in our fulfilment centre and this is the estimated time it will take us to receive it from the bank or office, pack it and prepare it for dispatch.

Once you know the availability, you can use the dispatch time to calculate the total delivery time for the item:

Item Availability + Dispatch Time = Total Delivery Time

To keep you fully informed of the progress of your order, we will send you one e-mail when we dispatch your items from our fulfillment centre, confirming the date, contents and method of delivery.


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  • What if my order includes several items with different availabilities?

    You should use the longest availability time in your order. That is because multiple-item orders are held for shipment until all items are available. For instance, if you order three items, and two have an availability of 24 hours while one has an availability of 2 to 3 days, your order will ship in 2 to 3 days.

  • Why does my order show more than one delivery?

    Items you order from us may sometimes be sent in more than one delivery. For example, you may receive multiple deliveries if your order contains very expensive gemstone that needs to be dispatched separately. Regardless of the number of deliveries you receive, you will only be charged the amount that was originally quoted to you at the time you placed your order.



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