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Our order delivery insurance covers loss of goods on arrival and
during transit from Echinastone.com office to the delivery address and
damaged goods on arrival.
Order delivery insurance is required and is a part of our package deal that
allows us to offer discounted shipping rates. The 1 USD + 1 % of the
total goods value will be automatically added to every order irrespective
of your shipping selection.
Please review our full Order Delivery Insurance Policy for more information.
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- What if my package is damaged, lost or delayed?
Claims for loss, damage or delay is valid for insured packages only.
All claims must be notified to us within 12 days after delivery of the shipment,
failing that, no action for damages may be brought. If you have decided that you
do not want the merchandise after it has been shipped, but before it arrives,
DO NOT REFUSE THE POSTAL DELIVERY. If a product is refused you will be liable
for brokerage charges and duty incurred upon its return.
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