Find exactly what you are looking for
If there is a particular gemstone you are looking for,
type in the name or keyword in the search box located at the left
hand side of every page and hit the search button.
For more detailed enquires, such as sizes, shapes, cutting styles
or prices, please use the advance search link at
the top of the every page to locate exactly what you are looking for.
Read and learn about your items
After finding the items you are interested in, if you click on the item name,
you will see detailed information about where the gemstone originates from,
and it´s size, shape, color and quantity available. Each photograph
taken of the gemstones is the most accurate we can show and the images are
not retouched in any way.
Select your items and place it to the Shopping Cart
Once you have decided which item´s you would like to purchase,
click the "ADD TO CART" button, which will automatically take
you to your Shopping Cart list. This does not mean you have bought the items.
You can save the items of interest to you until you a ready to order or
you can delete and empty your Shopping Cart or change the quantity, it is up to you.
Buy your items by completing the on-line order checkout
If you are a new customer, you will need
to sign in by giving us your e-mail address and selecting a password to open
your on-line account. The on-line order checkout is easy to follow and you
will be asked:
- To enter or select a shipping address.
- To enter or select a billing address.
- To select a shipping method.
- To select a payment method.
- To review and submit your order
Confirmation and tracking your order
Once you have completed the on-line order checkout and have chosen how to
pay, you will be able to check all the information is correct. You still may
change or cancel your order at this point or correct any details entered.
To complete your purchase, click the "CONFIRM THIS ORDER" button
to submit your order to us. Once we receive the information we will send you
an e-mail confirmation with all your order details. From this
point your order will have a status "OPEN" and you can:
- Edit the shipping options and shipping address
- Add more items to your order
- Add or edit special orders instructions/comments
- To select a Payment Method
- To review and submit your order
by accessing your order details from your on-line account.
Furthermore we are committed to ensuring that you are kept aware of how your
order is progressing so you will receive a further email when your order is shipped.
Receive and inspect your order
We will send you an e-mail confirmation as soon as we ship your order.
From this point you can not change your order options.
Once you have received your order, you have a 15-day inspection period.
If after this time you are not a 100% satisfied with your purchase, you may return
the items and we will refund the full amount excluding shipping and insurance
(if applicable).
If you are a 100% satisfied with your purchase, please confirm this to us by
accessing your account, selecting shipped
orders which will be visible on the first page after you sign in, and
clicking the "CONFIRM RECEIPT" button.
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