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If you are receiving an error message or having other difficulties
completing our on-line order checkout, please read through the suggestions below.
Pending Order and PayPal payment
After you have completed your payment, PayPal will send an email to you with
information regarding the details of your purchase. In case if you left PayPal payment
page or never been redirected back to our website, we will be not able to confirm
your payment and accept your order automatically. Your order will remain pending
until next scheduled reconciliation and will be accepted within 48 hours.
Gift certificate or promotional claim code is not accepted.
Make sure that you are entering the claim code exactly as it appears
on your gift certificate or promotional offer, and that the code has not
expired. If the code is correct, then it is likely that your order does
not meet the qualifications for using the gift certificate or promotional
code. Please check our list of gift certificate restrictions or promotional
code restrictions.
Page keeps looping back or is not updating.
If you are being looped back to the same page on the order form, or the
form is not updating when you make changes, this may happen if your web
browser is caching, or storing, an old copy of the page. You can force
your browser to update the page by holding down the Shift key on your
keyboard and simultaneously clicking the Reload or Refresh button on
your browser.
Page not displayed
All order checkout pages are secure. Some browsers do not support secure sign in.
If you are using a proxy server to access the Internet, the proxy server may not
support secure sign in. (In other words, if you are not directly connected to the
Internet and are going through a gateway or firewall, you may not be able to
use secure sign in.) From the menu bar, select Tools > Internet Options > Advanced
and Restore Defaults. Make sure that the checkboxes are checked for Secure Sockets
Layer (SSL) under the security section.
International shipping address not accepted
Due to high risk of fraud, Echinastone.com at this time does not ship to some countries.
Please review our International Order Policy for more information.
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