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- How quickly can I expect a reply?
We will try to respond to your e-mail within 6 hours during regular business hours ( GMT + 7), and within 12 hours on non-business hours ( GMT + 7). Some questions may take up to 24 hours. Please use the appropriate email form for your requests and note, that we can only read and respond to messages in English, Chinese and Russian.
- Request Trade Account Approval Code
To open and activate your trade account at Echinastone.com, you need to supply us with proof that you are in the gemstone or jewelry trade in the form of a resale number and trade references or some other means. Request trade approval code and we will send you relevant forms to complete.
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